Terms & Conditions

Please read these terms of use carefully before you start to use this site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

Acceptable use

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

Payment Options

We accept both debit and credit card.

We accept Visa, MasterCard, Maestro, Solo, Amex and Electron

Cheques and BACS payments are also excepted but the order will only be processed once the payment has cleared or been received.

Tax Charges

We are offer a full Vat invoice on all orders

Receipt Details

A receipt (Invoice) will be sent once payment has cleared and when the order has been processed. 

Guarantees & Warranties

All our products come with the manufacturer's guarantee and warranty. None of these are held with Waste Water Civils and lay with the manufacture directly.

Please note, all manufacturer warranties will be voided if any modifications are made to the product supplied and all installations need to be done so via manufacturer’s guidelines.

Furthermore, we shall not be liable for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with the contract.

Your statutory rights as a customer are not affected.

Delivery

Delivery times are a guideline only, we will inform you of the exact delivery date of your order after processing.

Transport is sub- contracted and various hauliers may be used to deliver your goods. Where possible agreed, delivery dates and times will be met, but we do not accept liability for costs or delays associated with missed or late deliveries.

Off-loading is the responsibility of the customer unless otherwise stated.

You must inform us within two working days of receipt, in the unlikely event that goods are lost or damaged in transit so that we can take prompt action and rectify the situation for you. Please quote your order number in all correspondence.

Attempted deliveries which are not completed due to customer fault are subject up to 35% re-delivery fee and potentially a courier charge before re-delivery would be attempted.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish proof of receipt of your goods.

In the unlikely event of goods being delivered damaged or faulty we will organise collection and exchange the goods as soon as possible.

Credit Card Security

128 bit encryption, PCI level 1 compliant 

Cancellation & Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a refund or exchange (subject up to 35% restocking fee & potentially a transport fee depending on product/s purchased). You can do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to the minimum extent necessary in order to comply with the law and without affecting the validity or enforce ability of the remainder.

Should we need to cancel your order for any reason we will contact you in the first instance to try offer an alternative solution, or a full refund will be given. An order can be cancelled by us at any point prior to delivery.

Variation

We may revise these terms and conditions from time to time. Revised terms and conditions will apply to the use of our website from the date of the publication of the revised terms and conditions on our website. Please check this page regularly to ensure you are familiar with the current version.

We may from time to time make adjustments to the pricing on this site to take account of any increase in our supplier prices or tax increase/decrease.

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Reliance On Information Posted & Disclaimer

The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not relied upon as such

We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site.